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1. Introduction

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Welcome to Big Boutique! These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these terms. Please read them carefully before proceeding.

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2. Online Store Terms

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• By placing an order, you confirm that you are at least 18 years old or have parental consent.

• You agree to provide accurate and complete information while making a purchase.

• We reserve the right to refuse service to anyone for any reason at any time.

 

3. Products and Pricing

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We deal in a variety of fashion products, including:

• Women's Garments: Sarees, salwar suits, and garment patterns.

• Artificial Jewelry: Earrings, necklaces, and other fashion accessories.

• Men’s Fashion: Shoes, jeans, and other clothing items.

 

Important Product Details:

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• All product descriptions and images are for representation purposes only. Actual products may have slight variations due to lighting, screen settings, and manufacturing differences.

• Prices are subject to change at any time without prior notice.

• Before purchasing, carefully review the product details, including size, design, and specifications, to avoid any confusion.

 

4. Payment and Security

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• All payments are securely processed through Razorpay payment gateway.

• We do not store any payment details or sensitive financial information.

• Your personal data is protected and used only for order processing and communication purposes.

 

5. Shipping and Delivery

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• Orders are processed and dispatched within the estimated time mentioned on our website.

• Delivery timelines may vary based on location, courier service, and unforeseen circumstances.

• We are not responsible for any delays caused by third-party courier services.

 

6. Returns and Refunds Policy

 

6.1 Return Eligibility

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We accept returns only under the following conditions:

• Damaged or Defective Products:

  • If the product you receive is damaged, defective, or not as per the description, you can return it without any extra charge.

  • Important: You must record a clear unboxing video while opening the package. This video will serve as proof that the product was damaged or defective at the time of delivery.

• Quality Issues:

  • If the product quality is not satisfactory, you may return it without any questions asked.

  • However, the unboxing video is mandatory to support your claim.

• Size Issues:

  • If you ordered a specific size and received the wrong size, you can return the product free of cost.

  • If the size delivered matches what you selected, but it doesn’t fit you, the return will not be accepted.

• Product Mismatch:

  • If the product you receive is different from what you ordered, you can return it without any charges.

 

6.2 Non-Returnable Cases

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• If you simply change your mind after purchase and no defect exists, return will not be accepted.

• If the product matches its description and images but you no longer want it, you may return it, but you will be responsible for both-way shipping charges (to and from your location).

• Garment patterns and customized products are non-returnable.

 

6.3 Refund Process

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• Refunds are processed only after the returned product is received and inspected.

• If the return is valid, the refund will be credited within 7-10 business days.

 

7. Intellectual Property

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• All content on this website, including images, logos, and text, is the exclusive property of Big Boutique and cannot be used without permission.

 

8. Limitation of Liability

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• We are not responsible for indirect, incidental, or consequential damages arising from the use of our products.

 

9. Governing Law

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• These terms are governed by the laws of [Your Country/State]. Any disputes will be subject to the jurisdiction of the relevant courts.

 

10. Contact Information

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For any queries regarding these Terms and Conditions, please contact us at:
📧 Bigboutiqueofficial@gmail.com
📞 +91 9152861990